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Job guide (2026)

Operations Manager Jobs in Shimla

Overview of Operations Manager opportunities in Shimla: salary, skills in demand, and where to apply.

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Live openings for Operations Manager in Shimla

Real listings from job boards. Click to apply on the source site.

  • Operation Executive

    Seven Consultancy · Shimla, IN

    Full-time

    Apply

  • Planning Manager

    Auramah Valley · Shimla, IN

    Full-time

    Apply

  • Assistant Product Manager (Shimla)

    Taradevi's Enclave · Shimla, IN

    Full-time

    Apply

  • Senior Production Manager

    confidential · Shimla, IN

    Full-time

    Apply

Listings updated regularly. For more openings, use our Job Search with filters.

Operations Manager jobs in Shimla — career guide
Operations Manager opportunities in Shimla — salary, skills, and application tips.

Tailor your resume to the job description and highlight the skills recruiters in Shimla look for. Including salary expectations in your application is optional but can speed up the process.

Looking for Operations Manager jobs in Shimla in 2026? Shimla, known as the Queen of Hills, offers excellent opportunities for Operations Manager professionals. With major employers in Mall Road, Lakkar Bazaar, the demand for skilled Operations Managers continues to grow across industries.

Operations Manager Salary in Shimla (2026)

Salary benchmarks for Operations Manager positions in Shimla, based on 2026 market data:

Experience Level Annual Salary (CTC) What's Expected
Entry Level (0-2 Yrs) ₹2L-₹3.5L Strong in Operations Manager-specific Communication Skills and Empathy
Mid Level (3-6 Yrs) ₹4L-₹7L Independent delivery, CRM Software expertise
Senior Level (7+ Yrs) ₹8L-₹15L Leadership, Conflict Resolution mastery, strategic impact

💡 Salary Boost Tip: Certifications like COPC Customer Experience or HDI Support Center Analyst can increase your package by 15-30%.

Top Skills Required for Operations Manager in Shimla

Core Technical Skills

  • Operations Manager-specific Communication Skills
  • Empathy
  • CRM Software
  • Conflict Resolution
  • Active Listening

Advanced & Emerging Skills

  • Time Management
  • Email Etiquette
  • Multitasking
  • Problem Resolution
  • Quality Standards

Essential Tools & Software

FreshdeskZendeskSalesforceFive9Microsoft Office

Top Companies Hiring Operations Managers in Shimla

Genpact
WNS
Concentrix
Teleperformance
HCL
Infosys BPO
EXL Service
Wipro
Cognizant
TTEC

These companies regularly post Operations Manager openings in Shimla. Use our AI Resume Builder to create an ATS-optimized resume tailored for these employers.

Interview Questions for Operations Manager in Shimla

Q1: How do you handle an irate customer?
Pro Tip: Stay calm, empathize, acknowledge, resolve. Never argue. Use the LEAP method (Listen, Empathize, Apologize, Problem-solve).
Q2: What are the key metrics in customer support?
Pro Tip: CSAT, NPS, First Call Resolution, Average Handle Time, Ticket Backlog.
Q3: Tell me about a time you went above and beyond.
Pro Tip: Use a specific example showing initiative and customer-first thinking.
Q4: How do you manage stress during peak hours?
Pro Tip: Prioritization, deep breathing, seeking help when needed, post-shift recovery.

Operations Manager Career Path in India

Junior Operations Manager → Operations Manager → Senior Operations Manager → Lead → Manager → Director

A Day in the Life of a Operations Manager in Shimla

Working as a Operations Manager in Shimla (the Queen of Hills), your typical day involves interacting with customers via calls, chat, or email to resolve queries. You aim to maintain high CSAT scores and ensure customer satisfaction. Team huddles focused on process updates are common. Quality checks and training sessions round out the day.

🚀 Ready to Apply for Operations Manager Jobs in Shimla?

Create an ATS-optimized resume that highlights your Operations Manager-specific Communication Skills and Empathy skills.

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How to stand out for Operations Manager roles in Shimla

Tailor your resume to match what recruiters look for. Highlight the skills below in your experience and summary. Typical salary range in this market: ₹4L - ₹25L per year (varies by experience and company).

Key skills to include:

Relevant domain expertiseCommunicationProblem solvingTeam collaborationAdaptability
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💰 Salary Range (Shimla)

₹4L - ₹25L per year (varies by experience and company)

🛠️ Key Skills Required

Relevant domain expertiseCommunicationProblem solvingTeam collaborationAdaptability

❓ Frequently Asked Questions

What is the average salary for Operations Manager in Shimla in 2026?

Operations Manager salaries in Shimla range from ₹2L-₹3.5L for entry-level to ₹8L-₹15L for senior professionals in 2026. Companies in Mall Road, Lakkar Bazaar typically offer competitive packages. Holding certifications like COPC Customer Experience can boost your salary by 15-30%.

What skills are most in-demand for Operations Manager in Shimla?

The top skills employers in Shimla look for in Operations Managers include: Operations Manager-specific Communication Skills, Empathy, CRM Software, Conflict Resolution, Active Listening. Additionally, familiarity with tools like Freshdesk, Zendesk, Salesforce gives you a competitive edge.

Which companies in Shimla are hiring Operations Managers?

Major employers for Operations Managers in Shimla include Genpact, WNS, Concentrix, Teleperformance, HCL. Check their career pages and job boards like LinkedIn, Naukri, and Indeed for the latest openings.

How do I prepare for a Operations Manager interview in Shimla?

Focus on: How do you handle an irate customer?; What are the key metrics in customer support?. Practice with ResumeGyani's AI Mock Interview tool. Use the STAR method for behavioral questions and be ready with examples that showcase your Operations Manager-specific Communication Skills and Empathy expertise.

Is Shimla a good city for Operations Manager careers?

Yes! Shimla (the Queen of Hills) has a strong job market for Operations Managers. Key hiring hubs include Mall Road, Lakkar Bazaar. The cost of living is relatively moderate compared to metros like Mumbai and Bangalore.

Resources for Operations Manager applicants in Shimla

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ATS-friendly formats that work with common applicant systems for Operations Manager roles.

Location-specific

Guidance aligned with the Shimla job market and employer expectations.

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