Job guide 2026 ₹4L - ₹25L per year (varies by experience and company) Bangalore

BPO Team Leader Jobs in Bangalore

Salary insights, live openings, and career resources for BPO Team Leader roles in Bangalore.

Updated 2026 · Verified listings · 10 live openings

Salary

₹4L - ₹25L per year (varies by experience and company)

Live Openings

10+

Location

Bangalore

Live openings

Real listings from job boards · Click to apply directly

B

Team Leader – Sales (Outbound / B2B)

Bpo

Bengaluru, INFull-time
Apply
S

Team Leader - Operation (Domestic Process)

Startek (Aegis Customer Support Services Pvt. Ltd.)

Bengaluru, INFull-time
Apply
I

Walkin Drive For Team Lead US Mortgage Underwriting-Bangalore-24th Feb

Infosys BPM

Bengaluru, INFull-time
Apply
7 more openings available

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Looking for BPO Team Leader jobs in Bangalore in 2026? Bangalore, known as India's Silicon Valley, offers excellent opportunities for BPO Team Leader professionals. With major employers in Electronic City, Whitefield, Koramangala, the demand for skilled BPO Team Leaders continues to grow across industries.

BPO Team Leader Salary in Bangalore (2026)

Salary benchmarks for BPO Team Leader positions in Bangalore, based on 2026 market data:

Experience Level Annual Salary (CTC) What's Expected
Entry Level (0-2 Yrs) ₹3L-₹5L Strong in Team Management (15-25 agents) and Performance Coaching
Mid Level (3-6 Yrs) ₹5.5L-₹10L Independent delivery, Quality Monitoring expertise
Senior Level (7+ Yrs) ₹12L-₹20L Leadership, SLA Management mastery, strategic impact

💡 Salary Boost Tip: Certifications like COPC Certified or Six Sigma Green Belt can increase your package by 15-30%.

Top Skills Required for BPO Team Leader in Bangalore

Core Technical Skills

  • Team Management (15-25 agents)
  • Performance Coaching
  • Quality Monitoring
  • SLA Management
  • Workforce Management

Advanced & Emerging Skills

  • Escalation Handling
  • MIS Reporting (Excel/Tableau)
  • Process Improvement
  • Attrition Management
  • Client Communication

Essential Tools & Software

Avaya/GenesysNICE inContactVerintMS Excel (Advanced)Tableau

Top Companies Hiring BPO Team Leaders in Bangalore

Genpact
Concentrix
WNS
EXL
Teleperformance
Infosys BPM
Wipro BPS
TCS
Sutherland
iQor

These companies regularly post BPO Team Leader openings in Bangalore. Use our AI Resume Builder to create an ATS-optimized resume tailored for these employers.

Interview Questions for BPO Team Leader in Bangalore

Q1: How do you improve team performance?
Pro Tip: Regular coaching, clear KPIs, incentive programs, addressing root causes of low performance, team building.
Q2: How do you handle high attrition in your team?
Pro Tip: Exit interviews for patterns, engagement activities, career path conversations, flexible scheduling, recognition programs.
Q3: A client is unhappy with your team's quality scores. What do you do?
Pro Tip: Analyze call samples, identify patterns, create targeted training, implement monitoring, share improvement plan with client.
Q4: How do you manage workforce during peak hours?
Pro Tip: Forecast call volumes, schedule overlapping shifts, cross-train agents, have a flex pool, use overtime strategically.

BPO Team Leader Career Path in India

Agent Senior Agent Team Leader Operations Manager Service Delivery Manager VP Operations

A Day in the Life of a BPO Team Leader in Bangalore

Working as a BPO Team Leader in Bangalore (India's Silicon Valley), your typical day begins with reviewing the previous shift's performance metrics. You conduct a team briefing, address attendance issues, monitor real-time dashboards for SLA adherence, and coach underperforming agents. Afternoon involves quality audits, client calls, MIS reporting, and one-on-one feedback sessions with team members.

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Market snapshot — BPO Team Leader in Bangalore

Salary Range

₹4L - ₹25L per year (varies by experience and company)

EntryMidSenior

Key Skills to Highlight

Relevant domain expertiseCommunicationProblem solvingTeam collaborationAdaptability
Use these skills in your resume

Frequently Asked Questions

What is the average salary for BPO Team Leader in Bangalore in 2026?

BPO Team Leader salaries in Bangalore range from ₹3L-₹5L for entry-level to ₹12L-₹20L for senior professionals in 2026. Companies in Electronic City, Whitefield, Koramangala typically offer competitive packages. Holding certifications like COPC Certified can boost your salary by 15-30%.

What skills are most in-demand for BPO Team Leader in Bangalore?

The top skills employers in Bangalore look for in BPO Team Leaders include: Team Management (15-25 agents), Performance Coaching, Quality Monitoring, SLA Management, Workforce Management. Additionally, familiarity with tools like Avaya/Genesys, NICE inContact, Verint gives you a competitive edge.

Which companies in Bangalore are hiring BPO Team Leaders?

Major employers for BPO Team Leaders in Bangalore include Genpact, Concentrix, WNS, EXL, Teleperformance. Check their career pages and job boards like LinkedIn, Naukri, and Indeed for the latest openings.

How do I prepare for a BPO Team Leader interview in Bangalore?

Focus on: How do you improve team performance?; How do you handle high attrition in your team?. Practice with ResumeGyani's AI Mock Interview tool. Use the STAR method for behavioral questions and be ready with examples that showcase your Team Management (15-25 agents) and Performance Coaching expertise.

Is Bangalore a good city for BPO Team Leader careers?

Yes! Bangalore (India's Silicon Valley) has a strong job market for BPO Team Leaders. Key hiring hubs include Electronic City, Whitefield, Koramangala. The cost of living is higher but compensated by better salaries.

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