Job guide 2026 ₹4L - ₹25L per year (varies by experience and company) Gurugram

Operations Manager Jobs in Gurugram

Salary insights, live openings, and career resources for Operations Manager roles in Gurugram.

Updated 2026 · Verified listings · 10 live openings

Salary

₹4L - ₹25L per year (varies by experience and company)

Live Openings

10+

Location

Gurugram

Live openings

Real listings from job boards · Click to apply directly

C

Operations Manager 1

Concentrix

Gurugram, INFull-time
Apply
K

Office Operations Manager

Konrad Group

Gurugram, INFull-time
Apply
M

Branch Operations Manager

Maruti Suzuki

Gurugram, INFull-time
Apply
7 more openings available

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Looking for Operations Manager jobs in Gurugram in 2026? Gurugram, known as the millennium corporate city, offers excellent opportunities for Operations Manager professionals. With major employers in Cyber City, DLF Phase 3, Sohna Road, the demand for skilled Operations Managers continues to grow across industries.

Operations Manager Salary in Gurugram (2026)

Salary benchmarks for Operations Manager positions in Gurugram, based on 2026 market data:

Experience Level Annual Salary (CTC) What's Expected
Entry Level (0-2 Yrs) ₹2L-₹3.5L Strong in Operations Manager-specific Communication Skills and Empathy
Mid Level (3-6 Yrs) ₹4L-₹7L Independent delivery, CRM Software expertise
Senior Level (7+ Yrs) ₹8L-₹15L Leadership, Conflict Resolution mastery, strategic impact

💡 Salary Boost Tip: Certifications like COPC Customer Experience or HDI Support Center Analyst can increase your package by 15-30%.

Top Skills Required for Operations Manager in Gurugram

Core Technical Skills

  • Operations Manager-specific Communication Skills
  • Empathy
  • CRM Software
  • Conflict Resolution
  • Active Listening

Advanced & Emerging Skills

  • Time Management
  • Email Etiquette
  • Multitasking
  • Problem Resolution
  • Quality Standards

Essential Tools & Software

FreshdeskZendeskSalesforceFive9Microsoft Office

Top Companies Hiring Operations Managers in Gurugram

Genpact
WNS
Concentrix
Teleperformance
HCL
Infosys BPO
EXL Service
Wipro
Cognizant
TTEC

These companies regularly post Operations Manager openings in Gurugram. Use our AI Resume Builder to create an ATS-optimized resume tailored for these employers.

Interview Questions for Operations Manager in Gurugram

Q1: How do you handle an irate customer?
Pro Tip: Stay calm, empathize, acknowledge, resolve. Never argue. Use the LEAP method (Listen, Empathize, Apologize, Problem-solve).
Q2: What are the key metrics in customer support?
Pro Tip: CSAT, NPS, First Call Resolution, Average Handle Time, Ticket Backlog.
Q3: Tell me about a time you went above and beyond.
Pro Tip: Use a specific example showing initiative and customer-first thinking.
Q4: How do you manage stress during peak hours?
Pro Tip: Prioritization, deep breathing, seeking help when needed, post-shift recovery.

Operations Manager Career Path in India

Junior Operations Manager Operations Manager Senior Operations Manager Lead Manager Director

A Day in the Life of a Operations Manager in Gurugram

Working as a Operations Manager in Gurugram (the millennium corporate city), your typical day involves interacting with customers via calls, chat, or email to resolve queries. You aim to maintain high CSAT scores and ensure customer satisfaction. Team huddles focused on process updates are common. Quality checks and training sessions round out the day.

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Market snapshot — Operations Manager in Gurugram

Salary Range

₹4L - ₹25L per year (varies by experience and company)

EntryMidSenior

Key Skills to Highlight

Relevant domain expertiseCommunicationProblem solvingTeam collaborationAdaptability
Use these skills in your resume

Frequently Asked Questions

What is the average salary for Operations Manager in Gurugram in 2026?

Operations Manager salaries in Gurugram range from ₹2L-₹3.5L for entry-level to ₹8L-₹15L for senior professionals in 2026. Companies in Cyber City, DLF Phase 3, Sohna Road typically offer competitive packages. Holding certifications like COPC Customer Experience can boost your salary by 15-30%.

What skills are most in-demand for Operations Manager in Gurugram?

The top skills employers in Gurugram look for in Operations Managers include: Operations Manager-specific Communication Skills, Empathy, CRM Software, Conflict Resolution, Active Listening. Additionally, familiarity with tools like Freshdesk, Zendesk, Salesforce gives you a competitive edge.

Which companies in Gurugram are hiring Operations Managers?

Major employers for Operations Managers in Gurugram include Genpact, WNS, Concentrix, Teleperformance, HCL. Check their career pages and job boards like LinkedIn, Naukri, and Indeed for the latest openings.

How do I prepare for a Operations Manager interview in Gurugram?

Focus on: How do you handle an irate customer?; What are the key metrics in customer support?. Practice with ResumeGyani's AI Mock Interview tool. Use the STAR method for behavioral questions and be ready with examples that showcase your Operations Manager-specific Communication Skills and Empathy expertise.

Is Gurugram a good city for Operations Manager careers?

Yes! Gurugram (the millennium corporate city) has a strong job market for Operations Managers. Key hiring hubs include Cyber City, DLF Phase 3, Sohna Road. The cost of living is relatively moderate compared to metros like Mumbai and Bangalore.

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