Job guide 2026 ₹4L - ₹25L per year (varies by experience and company) Mumbai

International Voice Process Jobs in Mumbai

Salary insights, live openings, and career resources for International Voice Process roles in Mumbai.

Updated 2026 · Verified listings · Curated content

Salary

₹4L - ₹25L per year (varies by experience and company)

Location

Mumbai

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Looking for International Voice Process jobs in Mumbai in 2026? Mumbai, known as the financial capital, offers excellent opportunities for International Voice Process professionals. With major employers in BKC, Andheri, Lower Parel, the demand for skilled International Voice Processs continues to grow across industries.

International Voice Process Salary in Mumbai (2026)

Salary benchmarks for International Voice Process positions in Mumbai, based on 2026 market data:

Experience Level Annual Salary (CTC) What's Expected
Entry Level (0-2 Yrs) ₹2L-₹3.5L Strong in International Voice Process-specific Communication Skills and Empathy
Mid Level (3-6 Yrs) ₹4L-₹7L Independent delivery, CRM Software expertise
Senior Level (7+ Yrs) ₹8L-₹15L Leadership, Conflict Resolution mastery, strategic impact

💡 Salary Boost Tip: Certifications like COPC Customer Experience or HDI Support Center Analyst can increase your package by 15-30%.

Top Skills Required for International Voice Process in Mumbai

Core Technical Skills

  • International Voice Process-specific Communication Skills
  • Empathy
  • CRM Software
  • Conflict Resolution
  • Active Listening

Advanced & Emerging Skills

  • Time Management
  • Email Etiquette
  • Multitasking
  • Problem Resolution
  • Quality Standards

Essential Tools & Software

FreshdeskZendeskSalesforceFive9Microsoft Office

Top Companies Hiring International Voice Processs in Mumbai

Genpact
WNS
Concentrix
Teleperformance
HCL
Infosys BPO
EXL Service
Wipro
Cognizant
TTEC

These companies regularly post International Voice Process openings in Mumbai. Use our AI Resume Builder to create an ATS-optimized resume tailored for these employers.

Interview Questions for International Voice Process in Mumbai

Q1: How do you handle an irate customer?
Pro Tip: Stay calm, empathize, acknowledge, resolve. Never argue. Use the LEAP method (Listen, Empathize, Apologize, Problem-solve).
Q2: What are the key metrics in customer support?
Pro Tip: CSAT, NPS, First Call Resolution, Average Handle Time, Ticket Backlog.
Q3: Tell me about a time you went above and beyond.
Pro Tip: Use a specific example showing initiative and customer-first thinking.
Q4: How do you manage stress during peak hours?
Pro Tip: Prioritization, deep breathing, seeking help when needed, post-shift recovery.

International Voice Process Career Path in India

Junior International Voice Process International Voice Process Senior International Voice Process Lead Manager Director

A Day in the Life of a International Voice Process in Mumbai

Working as a International Voice Process in Mumbai (the financial capital), your typical day involves interacting with customers via calls, chat, or email to resolve queries. You aim to maintain high CSAT scores and ensure customer satisfaction. Team huddles focused on process updates are common. Quality checks and training sessions round out the day.

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Market snapshot — International Voice Process in Mumbai

Salary Range

₹4L - ₹25L per year (varies by experience and company)

EntryMidSenior

Key Skills to Highlight

Relevant domain expertiseCommunicationProblem solvingTeam collaborationAdaptability
Use these skills in your resume

Frequently Asked Questions

What is the average salary for International Voice Process in Mumbai in 2026?

International Voice Process salaries in Mumbai range from ₹2L-₹3.5L for entry-level to ₹8L-₹15L for senior professionals in 2026. Companies in BKC, Andheri, Lower Parel typically offer competitive packages. Holding certifications like COPC Customer Experience can boost your salary by 15-30%.

What skills are most in-demand for International Voice Process in Mumbai?

The top skills employers in Mumbai look for in International Voice Processs include: International Voice Process-specific Communication Skills, Empathy, CRM Software, Conflict Resolution, Active Listening. Additionally, familiarity with tools like Freshdesk, Zendesk, Salesforce gives you a competitive edge.

Which companies in Mumbai are hiring International Voice Processs?

Major employers for International Voice Processs in Mumbai include Genpact, WNS, Concentrix, Teleperformance, HCL. Check their career pages and job boards like LinkedIn, Naukri, and Indeed for the latest openings.

How do I prepare for a International Voice Process interview in Mumbai?

Focus on: How do you handle an irate customer?; What are the key metrics in customer support?. Practice with ResumeGyani's AI Mock Interview tool. Use the STAR method for behavioral questions and be ready with examples that showcase your International Voice Process-specific Communication Skills and Empathy expertise.

Is Mumbai a good city for International Voice Process careers?

Yes! Mumbai (the financial capital) has a strong job market for International Voice Processs. Key hiring hubs include BKC, Andheri, Lower Parel. The cost of living is higher but compensated by better salaries.

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