ResumeGyani - Free AI Resume Builder India
Sign In
Back to Job Directory
Job guide (2026)

Technical Support Engineer Jobs in Rourkela

Overview of Technical Support Engineer opportunities in Rourkela: salary, skills in demand, and where to apply.

View OpeningsCreate Resume for this Role
Technical Support Engineer jobs in Rourkela — career guide
Technical Support Engineer opportunities in Rourkela — salary, skills, and application tips.

Tailor your resume to the job description and highlight the skills recruiters in Rourkela look for. Including salary expectations in your application is optional but can speed up the process.

Looking for Technical Support Engineer jobs in Rourkela in 2026? Rourkela, known as Odisha's steel city, offers excellent opportunities for Technical Support Engineer professionals. With major employers in Civil Township, Udit Nagar, the demand for skilled Technical Support Engineers continues to grow across industries.

Technical Support Engineer Salary in Rourkela (2026)

Salary benchmarks for Technical Support Engineer positions in Rourkela, based on 2026 market data:

Experience Level Annual Salary (CTC) What's Expected
Entry Level (0-2 Yrs) ₹2L-₹3.5L Strong in Technical Support Engineer-specific Communication Skills and Empathy
Mid Level (3-6 Yrs) ₹4L-₹7L Independent delivery, CRM Software expertise
Senior Level (7+ Yrs) ₹8L-₹15L Leadership, Conflict Resolution mastery, strategic impact

💡 Salary Boost Tip: Certifications like COPC Customer Experience or HDI Support Center Analyst can increase your package by 15-30%.

Top Skills Required for Technical Support Engineer in Rourkela

Core Technical Skills

  • Technical Support Engineer-specific Communication Skills
  • Empathy
  • CRM Software
  • Conflict Resolution
  • Active Listening

Advanced & Emerging Skills

  • Time Management
  • Email Etiquette
  • Multitasking
  • Problem Resolution
  • Quality Standards

Essential Tools & Software

FreshdeskZendeskSalesforceFive9Microsoft Office

Top Companies Hiring Technical Support Engineers in Rourkela

Genpact
WNS
Concentrix
Teleperformance
HCL
Infosys BPO
EXL Service
Wipro
Cognizant
TTEC

These companies regularly post Technical Support Engineer openings in Rourkela. Use our AI Resume Builder to create an ATS-optimized resume tailored for these employers.

Interview Questions for Technical Support Engineer in Rourkela

Q1: How do you handle an irate customer?
Pro Tip: Stay calm, empathize, acknowledge, resolve. Never argue. Use the LEAP method (Listen, Empathize, Apologize, Problem-solve).
Q2: What are the key metrics in customer support?
Pro Tip: CSAT, NPS, First Call Resolution, Average Handle Time, Ticket Backlog.
Q3: Tell me about a time you went above and beyond.
Pro Tip: Use a specific example showing initiative and customer-first thinking.
Q4: How do you manage stress during peak hours?
Pro Tip: Prioritization, deep breathing, seeking help when needed, post-shift recovery.

Technical Support Engineer Career Path in India

Junior Technical Support Engineer → Technical Support Engineer → Senior Technical Support Engineer → Lead → Manager → Director

A Day in the Life of a Technical Support Engineer in Rourkela

Working as a Technical Support Engineer in Rourkela (Odisha's steel city), your typical day involves interacting with customers via calls, chat, or email to resolve queries. You aim to maintain high CSAT scores and ensure customer satisfaction. Team huddles focused on process updates are common. Quality checks and training sessions round out the day.

🚀 Ready to Apply for Technical Support Engineer Jobs in Rourkela?

Create an ATS-optimized resume that highlights your Technical Support Engineer-specific Communication Skills and Empathy skills.

Build Your Resume Free Check ATS Score Technical Support Engineer Resume Format

How to stand out for Technical Support Engineer roles in Rourkela

Tailor your resume to match what recruiters look for. Highlight the skills below in your experience and summary. Typical salary range in this market: ₹4L - ₹25L per year (varies by experience and company).

Key skills to include:

ProgrammingSystem DesignData StructuresREST APIsVersion Control (Git)Problem solving
Create a resume for this role

💰 Salary Range (Rourkela)

₹4L - ₹25L per year (varies by experience and company)

🛠️ Key Skills Required

ProgrammingSystem DesignData StructuresREST APIsVersion Control (Git)Problem solving

❓ Frequently Asked Questions

What is the average salary for Technical Support Engineer in Rourkela in 2026?

Technical Support Engineer salaries in Rourkela range from ₹2L-₹3.5L for entry-level to ₹8L-₹15L for senior professionals in 2026. Companies in Civil Township, Udit Nagar typically offer competitive packages. Holding certifications like COPC Customer Experience can boost your salary by 15-30%.

What skills are most in-demand for Technical Support Engineer in Rourkela?

The top skills employers in Rourkela look for in Technical Support Engineers include: Technical Support Engineer-specific Communication Skills, Empathy, CRM Software, Conflict Resolution, Active Listening. Additionally, familiarity with tools like Freshdesk, Zendesk, Salesforce gives you a competitive edge.

Which companies in Rourkela are hiring Technical Support Engineers?

Major employers for Technical Support Engineers in Rourkela include Genpact, WNS, Concentrix, Teleperformance, HCL. Check their career pages and job boards like LinkedIn, Naukri, and Indeed for the latest openings.

How do I prepare for a Technical Support Engineer interview in Rourkela?

Focus on: How do you handle an irate customer?; What are the key metrics in customer support?. Practice with ResumeGyani's AI Mock Interview tool. Use the STAR method for behavioral questions and be ready with examples that showcase your Technical Support Engineer-specific Communication Skills and Empathy expertise.

Is Rourkela a good city for Technical Support Engineer careers?

Yes! Rourkela (Odisha's steel city) has a strong job market for Technical Support Engineers. Key hiring hubs include Civil Township, Udit Nagar. The cost of living is relatively moderate compared to metros like Mumbai and Bangalore.

Resources for Technical Support Engineer applicants in Rourkela

Resume and application tools used by professionals across India.

Resume templates

ATS-friendly formats that work with common applicant systems for Technical Support Engineer roles.

Location-specific

Guidance aligned with the Rourkela job market and employer expectations.

PDF export

Download your resume as PDF when it’s ready to send to employers.

Prepare your application

Create an ATS-friendly resume for Technical Support Engineer roles in Rourkela.

Create resume