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What is the average salary for Technical Support Engineer in Pune in 2026?

Technical Support Engineer salaries in Pune range from ₹2L-₹3.5L for entry-level to ₹8L-₹15L for senior professionals in 2026. Companies in Hinjewadi, Kharadi, Magarpatta typically offer competitive packages. Holding certifications like COPC Customer Experience can boost your salary by 15-30%.

What skills are most in-demand for Technical Support Engineer in Pune?

The top skills employers in Pune look for in Technical Support Engineers include: Technical Support Engineer-specific Communication Skills, Empathy, CRM Software, Conflict Resolution, Active Listening. Additionally, familiarity with tools like Freshdesk, Zendesk, Salesforce gives you a competitive edge.

Which companies in Pune are hiring Technical Support Engineers?

Major employers for Technical Support Engineers in Pune include Genpact, WNS, Concentrix, Teleperformance, HCL. Check their career pages and job boards like LinkedIn, Naukri, and Indeed for the latest openings.

How do I prepare for a Technical Support Engineer interview in Pune?

Focus on: How do you handle an irate customer?; What are the key metrics in customer support?. Practice with ResumeGyani's AI Mock Interview tool. Use the STAR method for behavioral questions and be ready with examples that showcase your Technical Support Engineer-specific Communication Skills and Empathy expertise.

Is Pune a good city for Technical Support Engineer careers?

Yes! Pune (the Oxford of the East & IT hub) has a strong job market for Technical Support Engineers. Key hiring hubs include Hinjewadi, Kharadi, Magarpatta. The cost of living is relatively moderate compared to metros like Mumbai and Bangalore.

Technical Support Engineer Jobs in Pune 2026 | Salary ₹2L-₹3.5L - ₹8L-₹15L

Barclays · Pune, IN

Full-time

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Listings updated regularly. For more openings, use our Job Search with filters.

Looking for Technical Support Engineer jobs in Pune in 2026? Pune, known as the Oxford of the East & IT hub, offers excellent opportunities for Technical Support Engineer professionals. With major employers in Hinjewadi, Kharadi, Magarpatta, the demand for skilled Technical Support Engineers continues to grow across industries.

Technical Support Engineer Salary in Pune (2026)

Salary benchmarks for Technical Support Engineer positions in Pune, based on 2026 market data:

Experience Level	Annual Salary (CTC)	What's Expected
Entry Level (0-2 Yrs)	₹2L-₹3.5L	Strong in Technical Support Engineer-specific Communication Skills and Empathy
Mid Level (3-6 Yrs)	₹4L-₹7L	Independent delivery, CRM Software expertise
Senior Level (7+ Yrs)	₹8L-₹15L	Leadership, Conflict Resolution mastery, strategic impact

💡 Salary Boost Tip: Certifications like COPC Customer Experience or HDI Support Center Analyst can increase your package by 15-30%.

Top Skills Required for Technical Support Engineer in Pune

Core Technical Skills

Technical Support Engineer-specific Communication Skills
Empathy
CRM Software
Conflict Resolution
Active Listening

Advanced & Emerging Skills

Time Management
Email Etiquette
Multitasking
Problem Resolution
Quality Standards

Essential Tools & Software

FreshdeskZendeskSalesforceFive9Microsoft Office

Top Companies Hiring Technical Support Engineers in Pune

Genpact

WNS

Concentrix

Teleperformance

HCL

Infosys BPO

EXL Service

Wipro

Cognizant

TTEC

These companies regularly post Technical Support Engineer openings in Pune. Use our AI Resume Builder to create an ATS-optimized resume tailored for these employers.

Interview Questions for Technical Support Engineer in Pune

Q1: How do you handle an irate customer?

Pro Tip: Stay calm, empathize, acknowledge, resolve. Never argue. Use the LEAP method (Listen, Empathize, Apologize, Problem-solve).

Q2: What are the key metrics in customer support?

Pro Tip: CSAT, NPS, First Call Resolution, Average Handle Time, Ticket Backlog.

Q3: Tell me about a time you went above and beyond.

Pro Tip: Use a specific example showing initiative and customer-first thinking.

Q4: How do you manage stress during peak hours?

Pro Tip: Prioritization, deep breathing, seeking help when needed, post-shift recovery.

Technical Support Engineer Career Path in India

Junior Technical Support Engineer → Technical Support Engineer → Senior Technical Support Engineer → Lead → Manager → Director

A Day in the Life of a Technical Support Engineer in Pune

Working as a Technical Support Engineer in Pune (the Oxford of the East & IT hub), your typical day involves interacting with customers via calls, chat, or email to resolve queries. You aim to maintain high CSAT scores and ensure customer satisfaction. Team huddles focused on process updates are common. Quality checks and training sessions round out the day.

🚀 Ready to Apply for Technical Support Engineer Jobs in Pune?

Create an ATS-optimized resume that highlights your Technical Support Engineer-specific Communication Skills and Empathy skills.

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How to stand out for Technical Support Engineer roles in Pune

Tailor your resume to match what recruiters look for. Highlight the skills below in your experience and summary. Typical salary range in this market: ₹4L - ₹25L per year (varies by experience and company).

Key skills to include:

ProgrammingSystem DesignData StructuresREST APIsVersion Control (Git)Problem solving

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Technical Support Engineer Jobs in Pune

Live openings for Technical Support Engineer in Pune

CGI WMIS Technical Support Engineer (L3)