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Job guide (2026)

Quality Analyst Jobs in Kochi

Overview of Quality Analyst opportunities in Kochi: salary, skills in demand, and where to apply.

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Quality Analyst jobs in Kochi — career guide
Quality Analyst opportunities in Kochi — salary, skills, and application tips.

Tailor your resume to the job description and highlight the skills recruiters in Kochi look for. Including salary expectations in your application is optional but can speed up the process.

Looking for Quality Analyst jobs in Kochi in 2026? Kochi, known as Kerala's IT hub, offers excellent opportunities for Quality Analyst professionals. With major employers in Infopark, SmartCity, Kakkanad, the demand for skilled Quality Analysts continues to grow across industries.

Quality Analyst Salary in Kochi (2026)

Salary benchmarks for Quality Analyst positions in Kochi, based on 2026 market data:

Experience Level Annual Salary (CTC) What's Expected
Entry Level (0-2 Yrs) ₹2L-₹3.5L Strong in Quality Analyst-specific Communication Skills and Empathy
Mid Level (3-6 Yrs) ₹4L-₹7L Independent delivery, CRM Software expertise
Senior Level (7+ Yrs) ₹8L-₹15L Leadership, Conflict Resolution mastery, strategic impact

💡 Salary Boost Tip: Certifications like COPC Customer Experience or HDI Support Center Analyst can increase your package by 15-30%.

Top Skills Required for Quality Analyst in Kochi

Core Technical Skills

  • Quality Analyst-specific Communication Skills
  • Empathy
  • CRM Software
  • Conflict Resolution
  • Active Listening

Advanced & Emerging Skills

  • Time Management
  • Email Etiquette
  • Multitasking
  • Problem Resolution
  • Quality Standards

Essential Tools & Software

FreshdeskZendeskSalesforceFive9Microsoft Office

Top Companies Hiring Quality Analysts in Kochi

Genpact
WNS
Concentrix
Teleperformance
HCL
Infosys BPO
EXL Service
Wipro
Cognizant
TTEC

These companies regularly post Quality Analyst openings in Kochi. Use our AI Resume Builder to create an ATS-optimized resume tailored for these employers.

Interview Questions for Quality Analyst in Kochi

Q1: How do you handle an irate customer?
Pro Tip: Stay calm, empathize, acknowledge, resolve. Never argue. Use the LEAP method (Listen, Empathize, Apologize, Problem-solve).
Q2: What are the key metrics in customer support?
Pro Tip: CSAT, NPS, First Call Resolution, Average Handle Time, Ticket Backlog.
Q3: Tell me about a time you went above and beyond.
Pro Tip: Use a specific example showing initiative and customer-first thinking.
Q4: How do you manage stress during peak hours?
Pro Tip: Prioritization, deep breathing, seeking help when needed, post-shift recovery.

Quality Analyst Career Path in India

Junior Quality Analyst → Quality Analyst → Senior Quality Analyst → Lead → Manager → Director

A Day in the Life of a Quality Analyst in Kochi

Working as a Quality Analyst in Kochi (Kerala's IT hub), your typical day involves interacting with customers via calls, chat, or email to resolve queries. You aim to maintain high CSAT scores and ensure customer satisfaction. Team huddles focused on process updates are common. Quality checks and training sessions round out the day.

🚀 Ready to Apply for Quality Analyst Jobs in Kochi?

Create an ATS-optimized resume that highlights your Quality Analyst-specific Communication Skills and Empathy skills.

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How to stand out for Quality Analyst roles in Kochi

Tailor your resume to match what recruiters look for. Highlight the skills below in your experience and summary. Typical salary range in this market: ₹4L - ₹25L per year (varies by experience and company).

Key skills to include:

Data AnalysisSQLExcelPython/RVisualizationCommunication
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💰 Salary Range (Kochi)

₹4L - ₹25L per year (varies by experience and company)

🛠️ Key Skills Required

Data AnalysisSQLExcelPython/RVisualizationCommunication

❓ Frequently Asked Questions

What is the average salary for Quality Analyst in Kochi in 2026?

Quality Analyst salaries in Kochi range from ₹2L-₹3.5L for entry-level to ₹8L-₹15L for senior professionals in 2026. Companies in Infopark, SmartCity, Kakkanad typically offer competitive packages. Holding certifications like COPC Customer Experience can boost your salary by 15-30%.

What skills are most in-demand for Quality Analyst in Kochi?

The top skills employers in Kochi look for in Quality Analysts include: Quality Analyst-specific Communication Skills, Empathy, CRM Software, Conflict Resolution, Active Listening. Additionally, familiarity with tools like Freshdesk, Zendesk, Salesforce gives you a competitive edge.

Which companies in Kochi are hiring Quality Analysts?

Major employers for Quality Analysts in Kochi include Genpact, WNS, Concentrix, Teleperformance, HCL. Check their career pages and job boards like LinkedIn, Naukri, and Indeed for the latest openings.

How do I prepare for a Quality Analyst interview in Kochi?

Focus on: How do you handle an irate customer?; What are the key metrics in customer support?. Practice with ResumeGyani's AI Mock Interview tool. Use the STAR method for behavioral questions and be ready with examples that showcase your Quality Analyst-specific Communication Skills and Empathy expertise.

Is Kochi a good city for Quality Analyst careers?

Yes! Kochi (Kerala's IT hub) has a strong job market for Quality Analysts. Key hiring hubs include Infopark, SmartCity, Kakkanad. The cost of living is relatively moderate compared to metros like Mumbai and Bangalore.

Resources for Quality Analyst applicants in Kochi

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ATS-friendly formats that work with common applicant systems for Quality Analyst roles.

Location-specific

Guidance aligned with the Kochi job market and employer expectations.

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