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Job guide (2026)

IT Support Specialist Jobs in Howrah

Overview of IT Support Specialist opportunities in Howrah: salary, skills in demand, and where to apply.

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IT Support Specialist jobs in Howrah — career guide
IT Support Specialist opportunities in Howrah — salary, skills, and application tips.

Tailor your resume to the job description and highlight the skills recruiters in Howrah look for. Including salary expectations in your application is optional but can speed up the process.

Looking for IT Support Specialist jobs in Howrah in 2026? Howrah, known as Kolkata's twin city, offers excellent opportunities for IT Support Specialist professionals. With major employers in Shibpur, Kadamtala, Belur, the demand for skilled IT Support Specialists continues to grow across industries.

IT Support Specialist Salary in Howrah (2026)

Salary benchmarks for IT Support Specialist positions in Howrah, based on 2026 market data:

Experience Level Annual Salary (CTC) What's Expected
Entry Level (0-2 Yrs) ₹2L-₹4L Strong in Windows/Mac/Linux Troubleshooting and Active Directory & Office 365
Mid Level (3-6 Yrs) ₹4.5L-₹10L Independent delivery, Network Troubleshooting (TCP/IP, DNS, DHCP) expertise
Senior Level (7+ Yrs) ₹12L-₹22L+ Leadership, ITIL Framework mastery, strategic impact

💡 Salary Boost Tip: Certifications like CompTIA A+ or ITIL Foundation can increase your package by 15-30%.

Top Skills Required for IT Support Specialist in Howrah

Core Technical Skills

  • Windows/Mac/Linux Troubleshooting
  • Active Directory & Office 365
  • Network Troubleshooting (TCP/IP, DNS, DHCP)
  • ITIL Framework
  • Ticketing Systems (ServiceNow/Zendesk)

Advanced & Emerging Skills

  • Hardware Diagnostics
  • Remote Desktop Support
  • Printer/Peripheral Management
  • VPN Configuration
  • Basic Scripting (PowerShell/Bash)

Essential Tools & Software

ServiceNowTeamViewer/AnyDeskActive DirectorySCCMZendesk

Top Companies Hiring IT Support Specialists in Howrah

TCS
Infosys
Wipro
HCL
Cognizant
Accenture
IBM
DXC
Capgemini
Tech Mahindra

These companies regularly post IT Support Specialist openings in Howrah. Use our AI Resume Builder to create an ATS-optimized resume tailored for these employers.

Interview Questions for IT Support Specialist in Howrah

Q1: How do you prioritize support tickets?
Pro Tip: Impact × Urgency matrix (ITIL). P1: critical outage. P2: major impact. P3: minor. P4: request.
Q2: A user can't access the internet. What steps do you take?
Pro Tip: Check physical connection → ipconfig/ifconfig → ping gateway → ping DNS → check proxy settings → escalate.
Q3: What is ITIL and how does it apply to IT support?
Pro Tip: IT Infrastructure Library. Frameworks for incident, problem, change, and service management.
Q4: How do you handle a frustrated user who is upset about a recurring issue?
Pro Tip: Empathy first, acknowledge the frustration, document the pattern, escalate as a recurring problem for root cause analysis.

IT Support Specialist Career Path in India

IT Helpdesk → IT Support Specialist → Senior Support → IT Team Lead → IT Manager → IT Director

A Day in the Life of a IT Support Specialist in Howrah

Working as a IT Support Specialist in Howrah (Kolkata's twin city), your typical day involves resolving IT tickets from employees — password resets, software installations, network issues, hardware failures. You set up new employee workstations, manage software licenses, troubleshoot VPN connections, and escalate complex issues to specialized teams. Documentation and knowledge base updates are essential.

🚀 Ready to Apply for IT Support Specialist Jobs in Howrah?

Create an ATS-optimized resume that highlights your Windows/Mac/Linux Troubleshooting and Active Directory & Office 365 skills.

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How to stand out for IT Support Specialist roles in Howrah

Tailor your resume to match what recruiters look for. Highlight the skills below in your experience and summary. Typical salary range in this market: ₹4L - ₹25L per year (varies by experience and company).

Key skills to include:

Relevant domain expertiseCommunicationProblem solvingTeam collaborationAdaptability
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💰 Salary Range (Howrah)

₹4L - ₹25L per year (varies by experience and company)

🛠️ Key Skills Required

Relevant domain expertiseCommunicationProblem solvingTeam collaborationAdaptability

❓ Frequently Asked Questions

What is the average salary for IT Support Specialist in Howrah in 2026?

IT Support Specialist salaries in Howrah range from ₹2L-₹4L for entry-level to ₹12L-₹22L+ for senior professionals in 2026. Companies in Shibpur, Kadamtala, Belur typically offer competitive packages. Holding certifications like CompTIA A+ can boost your salary by 15-30%.

What skills are most in-demand for IT Support Specialist in Howrah?

The top skills employers in Howrah look for in IT Support Specialists include: Windows/Mac/Linux Troubleshooting, Active Directory & Office 365, Network Troubleshooting (TCP/IP, DNS, DHCP), ITIL Framework, Ticketing Systems (ServiceNow/Zendesk). Additionally, familiarity with tools like ServiceNow, TeamViewer/AnyDesk, Active Directory gives you a competitive edge.

Which companies in Howrah are hiring IT Support Specialists?

Major employers for IT Support Specialists in Howrah include TCS, Infosys, Wipro, HCL, Cognizant. Check their career pages and job boards like LinkedIn, Naukri, and Indeed for the latest openings.

How do I prepare for a IT Support Specialist interview in Howrah?

Focus on: How do you prioritize support tickets?; A user can't access the internet. What steps do you take?. Practice with ResumeGyani's AI Mock Interview tool. Use the STAR method for behavioral questions and be ready with examples that showcase your Windows/Mac/Linux Troubleshooting and Active Directory & Office 365 expertise.

Is Howrah a good city for IT Support Specialist careers?

Yes! Howrah (Kolkata's twin city) has a strong job market for IT Support Specialists. Key hiring hubs include Shibpur, Kadamtala, Belur. The cost of living is relatively moderate compared to metros like Mumbai and Bangalore.

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