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Job guide (2026)

Chat Support Executive Jobs in Siliguri

Overview of Chat Support Executive opportunities in Siliguri: salary, skills in demand, and where to apply.

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Live openings for Chat Support Executive in Siliguri

Real listings from job boards. Click to apply on the source site.

  • BPO _Customer Support Executive (Night shift)

    Confidential · Siliguri, IN

    Full-time

    Apply

  • Customer Service Representative – E-Commerce – Siliguri, India

    Fusion CX · Siliguri, IN

    Full-time

    Apply

  • Customer Service Executive

    Career Comfort · Darjeeling, IN

    Full-time

    Apply

  • Customer Sales Representative

    MEDI TRANSCARE PRIVATE LIMITED · Siliguri, IN

    Full-time

    Apply

Listings updated regularly. For more openings, use our Job Search with filters.

Chat Support Executive jobs in Siliguri — career guide
Chat Support Executive opportunities in Siliguri — salary, skills, and application tips.

Tailor your resume to the job description and highlight the skills recruiters in Siliguri look for. Including salary expectations in your application is optional but can speed up the process.

Looking for Chat Support Executive jobs in Siliguri in 2026? Siliguri, known as North Bengal's gateway city, offers excellent opportunities for Chat Support Executive professionals. With major employers in Hill Cart Road, Sevoke Road, the demand for skilled Chat Support Executives continues to grow across industries.

Chat Support Executive Salary in Siliguri (2026)

Salary benchmarks for Chat Support Executive positions in Siliguri, based on 2026 market data:

Experience Level Annual Salary (CTC) What's Expected
Entry Level (0-2 Yrs) ₹2L-₹3.5L Strong in Chat Support Executive-specific Communication Skills and Empathy
Mid Level (3-6 Yrs) ₹4L-₹7L Independent delivery, CRM Software expertise
Senior Level (7+ Yrs) ₹8L-₹15L Leadership, Conflict Resolution mastery, strategic impact

💡 Salary Boost Tip: Certifications like COPC Customer Experience or HDI Support Center Analyst can increase your package by 15-30%.

Top Skills Required for Chat Support Executive in Siliguri

Core Technical Skills

  • Chat Support Executive-specific Communication Skills
  • Empathy
  • CRM Software
  • Conflict Resolution
  • Active Listening

Advanced & Emerging Skills

  • Time Management
  • Email Etiquette
  • Multitasking
  • Problem Resolution
  • Quality Standards

Essential Tools & Software

FreshdeskZendeskSalesforceFive9Microsoft Office

Top Companies Hiring Chat Support Executives in Siliguri

Genpact
WNS
Concentrix
Teleperformance
HCL
Infosys BPO
EXL Service
Wipro
Cognizant
TTEC

These companies regularly post Chat Support Executive openings in Siliguri. Use our AI Resume Builder to create an ATS-optimized resume tailored for these employers.

Interview Questions for Chat Support Executive in Siliguri

Q1: How do you handle an irate customer?
Pro Tip: Stay calm, empathize, acknowledge, resolve. Never argue. Use the LEAP method (Listen, Empathize, Apologize, Problem-solve).
Q2: What are the key metrics in customer support?
Pro Tip: CSAT, NPS, First Call Resolution, Average Handle Time, Ticket Backlog.
Q3: Tell me about a time you went above and beyond.
Pro Tip: Use a specific example showing initiative and customer-first thinking.
Q4: How do you manage stress during peak hours?
Pro Tip: Prioritization, deep breathing, seeking help when needed, post-shift recovery.

Chat Support Executive Career Path in India

Junior Chat Support Executive → Chat Support Executive → Senior Chat Support Executive → Lead → Manager → Director

A Day in the Life of a Chat Support Executive in Siliguri

Working as a Chat Support Executive in Siliguri (North Bengal's gateway city), your typical day involves interacting with customers via calls, chat, or email to resolve queries. You aim to maintain high CSAT scores and ensure customer satisfaction. Team huddles focused on process updates are common. Quality checks and training sessions round out the day.

🚀 Ready to Apply for Chat Support Executive Jobs in Siliguri?

Create an ATS-optimized resume that highlights your Chat Support Executive-specific Communication Skills and Empathy skills.

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How to stand out for Chat Support Executive roles in Siliguri

Tailor your resume to match what recruiters look for. Highlight the skills below in your experience and summary. Typical salary range in this market: ₹4L - ₹25L per year (varies by experience and company).

Key skills to include:

Relevant domain expertiseCommunicationProblem solvingTeam collaborationAdaptability
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💰 Salary Range (Siliguri)

₹4L - ₹25L per year (varies by experience and company)

🛠️ Key Skills Required

Relevant domain expertiseCommunicationProblem solvingTeam collaborationAdaptability

❓ Frequently Asked Questions

What is the average salary for Chat Support Executive in Siliguri in 2026?

Chat Support Executive salaries in Siliguri range from ₹2L-₹3.5L for entry-level to ₹8L-₹15L for senior professionals in 2026. Companies in Hill Cart Road, Sevoke Road typically offer competitive packages. Holding certifications like COPC Customer Experience can boost your salary by 15-30%.

What skills are most in-demand for Chat Support Executive in Siliguri?

The top skills employers in Siliguri look for in Chat Support Executives include: Chat Support Executive-specific Communication Skills, Empathy, CRM Software, Conflict Resolution, Active Listening. Additionally, familiarity with tools like Freshdesk, Zendesk, Salesforce gives you a competitive edge.

Which companies in Siliguri are hiring Chat Support Executives?

Major employers for Chat Support Executives in Siliguri include Genpact, WNS, Concentrix, Teleperformance, HCL. Check their career pages and job boards like LinkedIn, Naukri, and Indeed for the latest openings.

How do I prepare for a Chat Support Executive interview in Siliguri?

Focus on: How do you handle an irate customer?; What are the key metrics in customer support?. Practice with ResumeGyani's AI Mock Interview tool. Use the STAR method for behavioral questions and be ready with examples that showcase your Chat Support Executive-specific Communication Skills and Empathy expertise.

Is Siliguri a good city for Chat Support Executive careers?

Yes! Siliguri (North Bengal's gateway city) has a strong job market for Chat Support Executives. Key hiring hubs include Hill Cart Road, Sevoke Road. The cost of living is relatively moderate compared to metros like Mumbai and Bangalore.

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