ResumeGyani - Free AI Resume Builder India
Sign In
Back to Job Directory
Job guide (2026)

Chat Support Executive Jobs in Mumbai

Overview of Chat Support Executive opportunities in Mumbai: salary, skills in demand, and where to apply.

View OpeningsCreate Resume for this Role
Chat Support Executive jobs in Mumbai — career guide
Chat Support Executive opportunities in Mumbai — salary, skills, and application tips.

Tailor your resume to the job description and highlight the skills recruiters in Mumbai look for. Including salary expectations in your application is optional but can speed up the process.

Looking for Chat Support Executive jobs in Mumbai in 2026? Mumbai, known as the financial capital, offers excellent opportunities for Chat Support Executive professionals. With major employers in BKC, Andheri, Lower Parel, the demand for skilled Chat Support Executives continues to grow across industries.

Chat Support Executive Salary in Mumbai (2026)

Salary benchmarks for Chat Support Executive positions in Mumbai, based on 2026 market data:

Experience Level Annual Salary (CTC) What's Expected
Entry Level (0-2 Yrs) ₹2L-₹3.5L Strong in Chat Support Executive-specific Communication Skills and Empathy
Mid Level (3-6 Yrs) ₹4L-₹7L Independent delivery, CRM Software expertise
Senior Level (7+ Yrs) ₹8L-₹15L Leadership, Conflict Resolution mastery, strategic impact

💡 Salary Boost Tip: Certifications like COPC Customer Experience or HDI Support Center Analyst can increase your package by 15-30%.

Top Skills Required for Chat Support Executive in Mumbai

Core Technical Skills

  • Chat Support Executive-specific Communication Skills
  • Empathy
  • CRM Software
  • Conflict Resolution
  • Active Listening

Advanced & Emerging Skills

  • Time Management
  • Email Etiquette
  • Multitasking
  • Problem Resolution
  • Quality Standards

Essential Tools & Software

FreshdeskZendeskSalesforceFive9Microsoft Office

Top Companies Hiring Chat Support Executives in Mumbai

Genpact
WNS
Concentrix
Teleperformance
HCL
Infosys BPO
EXL Service
Wipro
Cognizant
TTEC

These companies regularly post Chat Support Executive openings in Mumbai. Use our AI Resume Builder to create an ATS-optimized resume tailored for these employers.

Interview Questions for Chat Support Executive in Mumbai

Q1: How do you handle an irate customer?
Pro Tip: Stay calm, empathize, acknowledge, resolve. Never argue. Use the LEAP method (Listen, Empathize, Apologize, Problem-solve).
Q2: What are the key metrics in customer support?
Pro Tip: CSAT, NPS, First Call Resolution, Average Handle Time, Ticket Backlog.
Q3: Tell me about a time you went above and beyond.
Pro Tip: Use a specific example showing initiative and customer-first thinking.
Q4: How do you manage stress during peak hours?
Pro Tip: Prioritization, deep breathing, seeking help when needed, post-shift recovery.

Chat Support Executive Career Path in India

Junior Chat Support Executive → Chat Support Executive → Senior Chat Support Executive → Lead → Manager → Director

A Day in the Life of a Chat Support Executive in Mumbai

Working as a Chat Support Executive in Mumbai (the financial capital), your typical day involves interacting with customers via calls, chat, or email to resolve queries. You aim to maintain high CSAT scores and ensure customer satisfaction. Team huddles focused on process updates are common. Quality checks and training sessions round out the day.

🚀 Ready to Apply for Chat Support Executive Jobs in Mumbai?

Create an ATS-optimized resume that highlights your Chat Support Executive-specific Communication Skills and Empathy skills.

Build Your Resume Free Check ATS Score Chat Support Executive Resume Format

How to stand out for Chat Support Executive roles in Mumbai

Tailor your resume to match what recruiters look for. Highlight the skills below in your experience and summary. Typical salary range in this market: ₹4L - ₹25L per year (varies by experience and company).

Key skills to include:

Relevant domain expertiseCommunicationProblem solvingTeam collaborationAdaptability
Create a resume for this role

💰 Salary Range (Mumbai)

₹4L - ₹25L per year (varies by experience and company)

🛠️ Key Skills Required

Relevant domain expertiseCommunicationProblem solvingTeam collaborationAdaptability

❓ Frequently Asked Questions

What is the average salary for Chat Support Executive in Mumbai in 2026?

Chat Support Executive salaries in Mumbai range from ₹2L-₹3.5L for entry-level to ₹8L-₹15L for senior professionals in 2026. Companies in BKC, Andheri, Lower Parel typically offer competitive packages. Holding certifications like COPC Customer Experience can boost your salary by 15-30%.

What skills are most in-demand for Chat Support Executive in Mumbai?

The top skills employers in Mumbai look for in Chat Support Executives include: Chat Support Executive-specific Communication Skills, Empathy, CRM Software, Conflict Resolution, Active Listening. Additionally, familiarity with tools like Freshdesk, Zendesk, Salesforce gives you a competitive edge.

Which companies in Mumbai are hiring Chat Support Executives?

Major employers for Chat Support Executives in Mumbai include Genpact, WNS, Concentrix, Teleperformance, HCL. Check their career pages and job boards like LinkedIn, Naukri, and Indeed for the latest openings.

How do I prepare for a Chat Support Executive interview in Mumbai?

Focus on: How do you handle an irate customer?; What are the key metrics in customer support?. Practice with ResumeGyani's AI Mock Interview tool. Use the STAR method for behavioral questions and be ready with examples that showcase your Chat Support Executive-specific Communication Skills and Empathy expertise.

Is Mumbai a good city for Chat Support Executive careers?

Yes! Mumbai (the financial capital) has a strong job market for Chat Support Executives. Key hiring hubs include BKC, Andheri, Lower Parel. The cost of living is higher but compensated by better salaries.

Resources for Chat Support Executive applicants in Mumbai

Resume and application tools used by professionals across India.

Resume templates

ATS-friendly formats that work with common applicant systems for Chat Support Executive roles.

Location-specific

Guidance aligned with the Mumbai job market and employer expectations.

PDF export

Download your resume as PDF when it’s ready to send to employers.

Prepare your application

Create an ATS-friendly resume for Chat Support Executive roles in Mumbai.

Create resume