Genpact Interview Questions & Answers 2026

Genpact is a global professional services firm originally born from GE Capital, now an independent company headquartered in New York with major India operations. Mention their leadership in F&A (Finance & Accounting), procurement, supply chain analytics, and AI-led transformation through their Cora platform. Strong learning culture via Genome learning platform.

Be honest. Genpact serves global clients across US/EU time zones, so shift work is common in BPM and analytics roles. Mention any prior night shift experience, your strategies for managing health (sleep schedule, exercise, diet), and willingness to commit. Cab facility and shift allowance are provided.

O2C is the end-to-end process from customer order to cash collection. Steps: order management, credit check, fulfillment, invoicing, payment collection, dispute resolution, reporting. KPIs: DSO (Days Sales Outstanding), unbilled revenue, collection effectiveness. Genpact has major O2C transformation practices for Fortune 500 clients.

Accounts Payable (AP): money company owes to suppliers/vendors - liability. Process: invoice receipt, 3-way match (PO, GRN, invoice), approval, payment. Accounts Receivable (AR): money owed to company by customers - asset. Process: invoice generation, follow-up, collection. Key metrics: DPO for AP, DSO for AR.

P2P covers requisition to payment. Steps: requisition, PO creation, approval, goods/service receipt, invoice receipt, 3-way match, payment processing. ERP systems used: SAP, Oracle. Common issues: duplicate payments, invoice mismatches, supplier disputes. Genpact runs P2P operations for many global clients.

RPA (Robotic Process Automation) uses software bots to automate repetitive rule-based tasks. Genpact uses tools like UiPath, Automation Anywhere, and Blue Prism extensively. Use cases: invoice processing, data entry, report generation, reconciliations. Combined with AI/ML in their Cora platform for intelligent automation.

Use STAR method. Describe the situation (e.g., escalation, missed SLA), how you listened to client concerns, took ownership, communicated transparently, executed corrective actions, and rebuilt trust. Highlight measurable outcomes like SLA improvement or NPS recovery.