Resume Builder for BPO Jobs India
Create professional BPO/Call Center resume that highlights your communication skills. Perfect for customer service, technical support, telecaller positions. Trusted by 5,000+ BPO professionals at TCS, Wipro, Concentrix, Genpact!
BPO Resume Format by Job Type
Voice Process (Customer Service)
For inbound/outbound calling roles. Emphasize communication skills, accent neutrality, problem-solving.
- ✅ Communication skills (verbal & written)
- ✅ English fluency level
- ✅ Call handling metrics (if experienced)
- ✅ Customer satisfaction scores
- ✅ Typing speed (30+ WPM preferred)
Non-Voice Process (Chat/Email Support)
For chat, email, ticketing roles. Highlight typing speed, written communication, multi-tasking ability.
- ✅ Typing speed (40+ WPM required)
- ✅ Written communication skills
- ✅ Email/chat etiquette
- ✅ CRM software knowledge (Zendesk, Freshdesk)
- ✅ Response time metrics
Technical Support
For IT helpdesk, tech support roles. Show technical knowledge, troubleshooting skills, certifications.
- ✅ Technical certifications (A+, ITIL)
- ✅ Troubleshooting skills
- ✅ Product knowledge (Windows, Mac, Android)
- ✅ Remote support tools (TeamViewer, AnyDesk)
- ✅ Ticket resolution time
💡 BPO Resume Tip:
BPO companies heavily screen for communication skills, attitude, and cultural fit. Mention any customer-facing experience (retail, hospitality, teaching), language proficiency (Hindi, English, regional languages), and soft skills (patience, empathy, active listening). Freshers: Highlight college projects involving teamwork and presentations!
Top BPO Companies Hiring in India 2025
🏢 Large BPO Companies
- • TCS BPO - CTC: ₹2.5-3.5 LPA
- • Wipro BPO - CTC: ₹2.2-3.2 LPA
- • Infosys BPM - CTC: ₹2.5-3.5 LPA
- • HCL BPO - CTC: ₹2.2-3 LPA
- • Tech Mahindra BPO - CTC: ₹2.4-3.2 LPA
- • Genpact - CTC: ₹2.5-3.8 LPA
🌍 International BPO
- • Concentrix - CTC: ₹2.8-4 LPA
- • Teleperformance - CTC: ₹2.5-3.5 LPA
- • Amazon Customer Service - CTC: ₹3-4.5 LPA
- • Accenture Operations - CTC: ₹2.8-4 LPA
- • Firstsource - CTC: ₹2.4-3.2 LPA
- • WNS Global - CTC: ₹2.5-3.5 LPA
💻 Tech Support BPO
- • Apple Support (Wistron) - CTC: ₹3.5-5 LPA
- • Dell Support - CTC: ₹3-4 LPA
- • Microsoft Support - CTC: ₹3.5-4.5 LPA
- • HP Support - CTC: ₹2.8-3.8 LPA
- • Cisco Support - CTC: ₹3-4.2 LPA
- • Google Support - CTC: ₹3.5-5 LPA
💰 Average Fresher Salary: ₹15,000-₹25,000/month | Night Shift Allowance: +₹3,000-₹5,000/month | Incentives: Performance-based (₹5K-₹15K quarterly)
What to Include in Your BPO Resume
✅ Must Include
- Communication Skills: "Excellent verbal and written communication skills in English and Hindi" (list all languages you speak)
- Typing Speed: "Typing speed: 40 WPM with 95% accuracy" (mention if higher)
- Soft Skills: Active listening, patience, empathy, problem-solving, conflict resolution
- Computer Proficiency: MS Office, Google Suite, CRM software (Salesforce, Zendesk if applicable)
- Shift Flexibility: "Willing to work in rotational shifts including nights and weekends"
- Previous BPO Experience: If any, mention metrics: "Handled 80+ calls daily with 95% CSAT score"
❌ Avoid These
- ❌Generic Objective: Don't write "Seeking challenging position". Instead: "Customer service professional seeking voice process role leveraging 2 years BPO experience"
- ❌Missing Language Skills: BPO recruiters NEED to know your language proficiency. Always list: English (Fluent), Hindi (Native), etc.
- ❌Ignoring Metrics: "Handled customer queries" is weak. Use: "Resolved 90% queries in first call, maintaining 4.5/5 CSAT"
- ❌Hiding Job Gaps: BPO companies are forgiving about gaps. Be honest: "Career break (6 months) - Family responsibilities"
- ❌Not Mentioning Shift Willingness: If you can't do night shifts, mention "Day shift only" to avoid wasting time
BPO Interview & Resume Tips
📋 Voice Process Interview Tips
- ✅ Practice mock calls with friends (handling complaints, upselling)
- ✅ Work on accent neutralization if targeting US/UK clients
- ✅ Prepare for "Describe a time you handled angry customer"
- ✅ Dress formally for interview (even if job is casual)
- ✅ Show enthusiasm and positive attitude (BPO values energy!)
- ✅ Ask about training period, target metrics, incentive structure
⌨️ Non-Voice Process Interview Tips
- ✅ Take typing speed test (aim for 40+ WPM with accuracy)
- ✅ Practice professional email writing (grammar, tone, structure)
- ✅ Learn basic CRM navigation (Freshdesk has free trial)
- ✅ Prepare for written assessment (email response scenarios)
- ✅ Mention multitasking ability (handling 3-5 chats simultaneously)
- ✅ Show you can work independently with minimal supervision
🎓 BPO Career Growth Path:
Year 0-1
Customer Service Rep
₹2.5-3 LPA
Year 1-3
Team Leader
₹3.5-5 LPA
Year 3-5
Assistant Manager
₹5-7 LPA
Year 5-8
Operations Manager
₹7-12 LPA
Frequently Asked Questions
Can freshers with no experience apply for BPO jobs?
YES! BPO companies actively hire freshers. They prefer candidates with good communication skills, basic computer knowledge, and willingness to learn. Mention college presentations, group discussions, or any customer-facing experience (retail, teaching, volunteering). Highlight soft skills like patience, active listening, and problem-solving. Most BPO companies provide 2-4 weeks training.
What is the minimum typing speed required for BPO jobs?
Voice Process: 25-30 WPM (Words Per Minute) is usually sufficient. Non-Voice Process (Chat/Email): 40+ WPM required, preferably with 95%+ accuracy. For data entry roles: 50+ WPM needed. Take free online typing tests (typing.com, 10fastfingers.com) and mention your speed on resume. Practice daily to improve!
Is night shift mandatory in BPO jobs?
Not always! It depends on the client geography. US/UK clients: Night shifts (9 PM - 6 AM IST) common with ₹3K-₹5K monthly allowance. Indian clients (domestic BPO): Day shifts available. During interview, clarify shift timings and whether rotational shifts are required. Some companies offer "day shift only" roles at slightly lower pay.
How much salary can I expect as a BPO fresher in India?
Fresher BPO salaries: ₹15,000-₹25,000/month (₹2-3 LPA annually). With night shift allowance: +₹3K-₹5K/month. Performance incentives: ₹5K-₹15K quarterly. After 1-2 years as Team Leader: ₹25K-₹35K/month. Tech support roles pay 20-30% higher (₹3-4 LPA for freshers). Top companies like Amazon, Apple Support: ₹3.5-5 LPA even for freshers.
Do I need fluent English for BPO jobs?
Depends on the process! International voice process (US/UK clients): Fluent English with neutral accent required. Domestic BPO: Basic English + Hindi/Regional language works. Non-voice process: Good written English (grammar, punctuation) more important than speaking. Technical support: Technical knowledge + conversational English sufficient. Practice daily by watching English movies, reading news, speaking with friends!
Does ResumeGyani have BPO-specific resume templates?
Yes! We have specialized templates for voice process, non-voice process, and technical support roles. Our templates highlight communication skills, language proficiency, typing speed, and shift flexibility - exactly what BPO recruiters look for. Use our free ATS checker to optimize for TCS, Wipro, Concentrix, Genpact applicant tracking systems. Over 5,000 BPO professionals used ResumeGyani to get hired!
Ready to Start Your BPO Career?
Create a professional BPO resume that highlights your communication skills and gets you hired. Join 5,000+ BPO professionals at TCS, Wipro, Concentrix using ResumeGyani!
🎧 Voice & Non-Voice Templates | ✅ Communication Skills Highlighted | ✅ Fresher-Friendly | ✅ 100% Free