Job guide 2026 ₹4L - ₹25L per year (varies by experience and company) Navi Mumbai

Telecaller Jobs in Navi Mumbai

Salary insights, live openings, and career resources for Telecaller roles in Navi Mumbai.

Updated 2026 · Verified listings · Curated content

Salary

₹4L - ₹25L per year (varies by experience and company)

Location

Navi Mumbai

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Looking for Telecaller jobs in Navi Mumbai in 2026? Navi Mumbai, known as Mumbai's planned twin city, offers excellent opportunities for Telecaller professionals. With major employers in Vashi, Airoli, Belapur, the demand for skilled Telecallers continues to grow across industries.

Telecaller Salary in Navi Mumbai (2026)

Salary benchmarks for Telecaller positions in Navi Mumbai, based on 2026 market data:

Experience Level Annual Salary (CTC) What's Expected
Entry Level (0-2 Yrs) ₹2L-₹3.5L Strong in Telecaller-specific Communication Skills and Empathy
Mid Level (3-6 Yrs) ₹4L-₹7L Independent delivery, CRM Software expertise
Senior Level (7+ Yrs) ₹8L-₹15L Leadership, Conflict Resolution mastery, strategic impact

💡 Salary Boost Tip: Certifications like COPC Customer Experience or HDI Support Center Analyst can increase your package by 15-30%.

Top Skills Required for Telecaller in Navi Mumbai

Core Technical Skills

  • Telecaller-specific Communication Skills
  • Empathy
  • CRM Software
  • Conflict Resolution
  • Active Listening

Advanced & Emerging Skills

  • Time Management
  • Email Etiquette
  • Multitasking
  • Problem Resolution
  • Quality Standards

Essential Tools & Software

FreshdeskZendeskSalesforceFive9Microsoft Office

Top Companies Hiring Telecallers in Navi Mumbai

Genpact
WNS
Concentrix
Teleperformance
HCL
Infosys BPO
EXL Service
Wipro
Cognizant
TTEC

These companies regularly post Telecaller openings in Navi Mumbai. Use our AI Resume Builder to create an ATS-optimized resume tailored for these employers.

Interview Questions for Telecaller in Navi Mumbai

Q1: How do you handle an irate customer?
Pro Tip: Stay calm, empathize, acknowledge, resolve. Never argue. Use the LEAP method (Listen, Empathize, Apologize, Problem-solve).
Q2: What are the key metrics in customer support?
Pro Tip: CSAT, NPS, First Call Resolution, Average Handle Time, Ticket Backlog.
Q3: Tell me about a time you went above and beyond.
Pro Tip: Use a specific example showing initiative and customer-first thinking.
Q4: How do you manage stress during peak hours?
Pro Tip: Prioritization, deep breathing, seeking help when needed, post-shift recovery.

Telecaller Career Path in India

Junior Telecaller Telecaller Senior Telecaller Lead Manager Director

A Day in the Life of a Telecaller in Navi Mumbai

Working as a Telecaller in Navi Mumbai (Mumbai's planned twin city), your typical day involves interacting with customers via calls, chat, or email to resolve queries. You aim to maintain high CSAT scores and ensure customer satisfaction. Team huddles focused on process updates are common. Quality checks and training sessions round out the day.

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Market snapshot — Telecaller in Navi Mumbai

Salary Range

₹4L - ₹25L per year (varies by experience and company)

EntryMidSenior

Key Skills to Highlight

Relevant domain expertiseCommunicationProblem solvingTeam collaborationAdaptability
Use these skills in your resume

Frequently Asked Questions

What is the average salary for Telecaller in Navi Mumbai in 2026?

Telecaller salaries in Navi Mumbai range from ₹2L-₹3.5L for entry-level to ₹8L-₹15L for senior professionals in 2026. Companies in Vashi, Airoli, Belapur typically offer competitive packages. Holding certifications like COPC Customer Experience can boost your salary by 15-30%.

What skills are most in-demand for Telecaller in Navi Mumbai?

The top skills employers in Navi Mumbai look for in Telecallers include: Telecaller-specific Communication Skills, Empathy, CRM Software, Conflict Resolution, Active Listening. Additionally, familiarity with tools like Freshdesk, Zendesk, Salesforce gives you a competitive edge.

Which companies in Navi Mumbai are hiring Telecallers?

Major employers for Telecallers in Navi Mumbai include Genpact, WNS, Concentrix, Teleperformance, HCL. Check their career pages and job boards like LinkedIn, Naukri, and Indeed for the latest openings.

How do I prepare for a Telecaller interview in Navi Mumbai?

Focus on: How do you handle an irate customer?; What are the key metrics in customer support?. Practice with ResumeGyani's AI Mock Interview tool. Use the STAR method for behavioral questions and be ready with examples that showcase your Telecaller-specific Communication Skills and Empathy expertise.

Is Navi Mumbai a good city for Telecaller careers?

Yes! Navi Mumbai (Mumbai's planned twin city) has a strong job market for Telecallers. Key hiring hubs include Vashi, Airoli, Belapur. The cost of living is relatively moderate compared to metros like Mumbai and Bangalore.

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