Job guide 2026 ₹4L - ₹25L per year (varies by experience and company) Howrah

Quality Analyst Jobs in Howrah

Salary insights, live openings, and career resources for Quality Analyst roles in Howrah.

Updated 2026 · Verified listings · Curated content

Salary

₹4L - ₹25L per year (varies by experience and company)

Location

Howrah

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Looking for Quality Analyst jobs in Howrah in 2026? Howrah, known as Kolkata's twin city, offers excellent opportunities for Quality Analyst professionals. With major employers in Shibpur, Kadamtala, Belur, the demand for skilled Quality Analysts continues to grow across industries.

Quality Analyst Salary in Howrah (2026)

Salary benchmarks for Quality Analyst positions in Howrah, based on 2026 market data:

Experience Level Annual Salary (CTC) What's Expected
Entry Level (0-2 Yrs) ₹2L-₹3.5L Strong in Quality Analyst-specific Communication Skills and Empathy
Mid Level (3-6 Yrs) ₹4L-₹7L Independent delivery, CRM Software expertise
Senior Level (7+ Yrs) ₹8L-₹15L Leadership, Conflict Resolution mastery, strategic impact

💡 Salary Boost Tip: Certifications like COPC Customer Experience or HDI Support Center Analyst can increase your package by 15-30%.

Top Skills Required for Quality Analyst in Howrah

Core Technical Skills

  • Quality Analyst-specific Communication Skills
  • Empathy
  • CRM Software
  • Conflict Resolution
  • Active Listening

Advanced & Emerging Skills

  • Time Management
  • Email Etiquette
  • Multitasking
  • Problem Resolution
  • Quality Standards

Essential Tools & Software

FreshdeskZendeskSalesforceFive9Microsoft Office

Top Companies Hiring Quality Analysts in Howrah

Genpact
WNS
Concentrix
Teleperformance
HCL
Infosys BPO
EXL Service
Wipro
Cognizant
TTEC

These companies regularly post Quality Analyst openings in Howrah. Use our AI Resume Builder to create an ATS-optimized resume tailored for these employers.

Interview Questions for Quality Analyst in Howrah

Q1: How do you handle an irate customer?
Pro Tip: Stay calm, empathize, acknowledge, resolve. Never argue. Use the LEAP method (Listen, Empathize, Apologize, Problem-solve).
Q2: What are the key metrics in customer support?
Pro Tip: CSAT, NPS, First Call Resolution, Average Handle Time, Ticket Backlog.
Q3: Tell me about a time you went above and beyond.
Pro Tip: Use a specific example showing initiative and customer-first thinking.
Q4: How do you manage stress during peak hours?
Pro Tip: Prioritization, deep breathing, seeking help when needed, post-shift recovery.

Quality Analyst Career Path in India

Junior Quality Analyst Quality Analyst Senior Quality Analyst Lead Manager Director

A Day in the Life of a Quality Analyst in Howrah

Working as a Quality Analyst in Howrah (Kolkata's twin city), your typical day involves interacting with customers via calls, chat, or email to resolve queries. You aim to maintain high CSAT scores and ensure customer satisfaction. Team huddles focused on process updates are common. Quality checks and training sessions round out the day.

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Market snapshot — Quality Analyst in Howrah

Salary Range

₹4L - ₹25L per year (varies by experience and company)

EntryMidSenior

Key Skills to Highlight

Data AnalysisSQLExcelPython/RVisualizationCommunication
Use these skills in your resume

Frequently Asked Questions

What is the average salary for Quality Analyst in Howrah in 2026?

Quality Analyst salaries in Howrah range from ₹2L-₹3.5L for entry-level to ₹8L-₹15L for senior professionals in 2026. Companies in Shibpur, Kadamtala, Belur typically offer competitive packages. Holding certifications like COPC Customer Experience can boost your salary by 15-30%.

What skills are most in-demand for Quality Analyst in Howrah?

The top skills employers in Howrah look for in Quality Analysts include: Quality Analyst-specific Communication Skills, Empathy, CRM Software, Conflict Resolution, Active Listening. Additionally, familiarity with tools like Freshdesk, Zendesk, Salesforce gives you a competitive edge.

Which companies in Howrah are hiring Quality Analysts?

Major employers for Quality Analysts in Howrah include Genpact, WNS, Concentrix, Teleperformance, HCL. Check their career pages and job boards like LinkedIn, Naukri, and Indeed for the latest openings.

How do I prepare for a Quality Analyst interview in Howrah?

Focus on: How do you handle an irate customer?; What are the key metrics in customer support?. Practice with ResumeGyani's AI Mock Interview tool. Use the STAR method for behavioral questions and be ready with examples that showcase your Quality Analyst-specific Communication Skills and Empathy expertise.

Is Howrah a good city for Quality Analyst careers?

Yes! Howrah (Kolkata's twin city) has a strong job market for Quality Analysts. Key hiring hubs include Shibpur, Kadamtala, Belur. The cost of living is relatively moderate compared to metros like Mumbai and Bangalore.

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