Looking for Customer Support Executive jobs in Shimla in 2026? Shimla, known as the Queen of Hills, offers excellent opportunities for Customer Support Executive professionals. With major employers in Mall Road, Lakkar Bazaar, the demand for skilled Customer Support Executives continues to grow across industries.
Customer Support Executive Salary in Shimla (2026)
Salary benchmarks for Customer Support Executive positions in Shimla, based on 2026 market data:
| Experience Level | Annual Salary (CTC) | What's Expected |
|---|---|---|
| Entry Level (0-2 Yrs) | ₹2L-₹3.5L | Strong in CRM Software (Zendesk/Freshdesk/Salesforce) and Verbal & Written Communication |
| Mid Level (3-6 Yrs) | ₹4L-₹7L | Independent delivery, Conflict Resolution expertise |
| Senior Level (7+ Yrs) | ₹8L-₹15L | Leadership, Active Listening mastery, strategic impact |
💡 Salary Boost Tip: Certifications like HDI Customer Service Representative or ITIL Foundation can increase your package by 15-30%.
Top Skills Required for Customer Support Executive in Shimla
Core Technical Skills
- CRM Software (Zendesk/Freshdesk/Salesforce)
- Verbal & Written Communication
- Conflict Resolution
- Active Listening
- Ticket Management
Advanced & Emerging Skills
- Product Knowledge
- Email & Chat Support
- SLA Adherence
- Multitasking
- Empathy & Patience
Essential Tools & Software
Top Companies Hiring Customer Support Executives in Shimla
These companies regularly post Customer Support Executive openings in Shimla. Use our AI Resume Builder to create an ATS-optimized resume tailored for these employers.
Interview Questions for Customer Support Executive in Shimla
Customer Support Executive Career Path in India
A Day in the Life of a Customer Support Executive in Shimla
Working as a Customer Support Executive in Shimla (the Queen of Hills), your typical day involves handling customer queries via phone, email, and chat. You resolve complaints, process returns, escalate complex issues, and update CRM records. Daily targets include response time SLAs and CSAT scores. Team huddles review process updates and handle escalations.
🚀 Ready to Apply for Customer Support Executive Jobs in Shimla?
Create an ATS-optimized resume that highlights your CRM Software (Zendesk/Freshdesk/Salesforce) and Verbal & Written Communication skills.