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Job guide (2026)

Customer Support Executive Jobs in Kolkata

Overview of Customer Support Executive opportunities in Kolkata: salary, skills in demand, and where to apply.

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Live openings for Customer Support Executive in Kolkata

Real listings from job boards. Click to apply on the source site.

  • Senior Customer Support Executive

    GTECH WEB SOLUTIONS PVT LTD · Kolkata, IN

    Full-time

    Apply

  • Customer Support Executive (Kolkata Metropolitan Area)

    Glasafe · Kolkata, IN

    Full-time

    Apply

  • Customer Care Executive(Tamil, Telegu, Kanada, Malayalam)

    FastInfo Legal Services Pvt Ltd · Kolkata, IN

    Full-time

    Apply

  • Customer Support Executive Work From Home

    2coms · Kolkata, IN

    Full-time

    Apply

  • Customer Service Support Advisor

    BT Group · Kolkata, IN

    Full-time

    Apply

  • Customer support executive with package upto 4.5 LPA

    Futuresoft · Kolkata, IN

    Full-time

    Apply

  • Customer Support Executive - Fresher

    TP · Kolkata, IN

    Full-time

    Apply

  • Customer Support Executive - Work From Home

    2coms · Kolkata, IN

    Apply

  • Customer Service Executive - Fresher

    Career Comfort · Kolkata, IN

    Full-time

    Apply

  • Customer Service Representative

    Flyriise Aviation And Hospitality Services Pvt. Ltd. · Barrackpur Cantonment, IN

    Full-time

    Apply

Listings updated regularly. For more openings, use our Job Search with filters.

Customer Support Executive jobs in Kolkata — career guide
Customer Support Executive opportunities in Kolkata — salary, skills, and application tips.

Tailor your resume to the job description and highlight the skills recruiters in Kolkata look for. Including salary expectations in your application is optional but can speed up the process.

Looking for Customer Support Executive jobs in Kolkata in 2026? Kolkata, known as the cultural and IT hub, offers excellent opportunities for Customer Support Executive professionals. With major employers in Salt Lake Sector V, New Town, Park Street, the demand for skilled Customer Support Executives continues to grow across industries.

Customer Support Executive Salary in Kolkata (2026)

Salary benchmarks for Customer Support Executive positions in Kolkata, based on 2026 market data:

Experience Level Annual Salary (CTC) What's Expected
Entry Level (0-2 Yrs) ₹2L-₹3.5L Strong in CRM Software (Zendesk/Freshdesk/Salesforce) and Verbal & Written Communication
Mid Level (3-6 Yrs) ₹4L-₹7L Independent delivery, Conflict Resolution expertise
Senior Level (7+ Yrs) ₹8L-₹15L Leadership, Active Listening mastery, strategic impact

💡 Salary Boost Tip: Certifications like HDI Customer Service Representative or ITIL Foundation can increase your package by 15-30%.

Top Skills Required for Customer Support Executive in Kolkata

Core Technical Skills

  • CRM Software (Zendesk/Freshdesk/Salesforce)
  • Verbal & Written Communication
  • Conflict Resolution
  • Active Listening
  • Ticket Management

Advanced & Emerging Skills

  • Product Knowledge
  • Email & Chat Support
  • SLA Adherence
  • Multitasking
  • Empathy & Patience

Essential Tools & Software

ZendeskFreshdeskSalesforce Service CloudIntercomSlack

Top Companies Hiring Customer Support Executives in Kolkata

Concentrix
Genpact
WNS
Teleperformance
Infosys BPM
TCS BPS
Wipro
HCL
EXL
Firstsource

These companies regularly post Customer Support Executive openings in Kolkata. Use our AI Resume Builder to create an ATS-optimized resume tailored for these employers.

Interview Questions for Customer Support Executive in Kolkata

Q1: How do you handle an angry customer?
Pro Tip: Listen actively, acknowledge their frustration, apologize sincerely, own the resolution, follow up.
Q2: Tell me about a time you went above and beyond for a customer.
Pro Tip: Use STAR method. Show initiative, empathy, and measurable positive outcome.
Q3: How do you handle multiple customers simultaneously?
Pro Tip: Prioritize by urgency, use templates for common queries, maintain quality across all channels.
Q4: What metrics are most important in customer support?
Pro Tip: CSAT, First Response Time, Resolution Time, NPS, Ticket Volume, FCR (First Contact Resolution).

Customer Support Executive Career Path in India

Support Associate → Customer Support Executive → Senior Support → Team Lead → Support Manager → Head of CX

A Day in the Life of a Customer Support Executive in Kolkata

Working as a Customer Support Executive in Kolkata (the cultural and IT hub), your typical day involves handling customer queries via phone, email, and chat. You resolve complaints, process returns, escalate complex issues, and update CRM records. Daily targets include response time SLAs and CSAT scores. Team huddles review process updates and handle escalations.

🚀 Ready to Apply for Customer Support Executive Jobs in Kolkata?

Create an ATS-optimized resume that highlights your CRM Software (Zendesk/Freshdesk/Salesforce) and Verbal & Written Communication skills.

Build Your Resume Free Check ATS Score Customer Support Executive Resume Format

How to stand out for Customer Support Executive roles in Kolkata

Tailor your resume to match what recruiters look for. Highlight the skills below in your experience and summary. Typical salary range in this market: ₹4L - ₹25L per year (varies by experience and company).

Key skills to include:

Relevant domain expertiseCommunicationProblem solvingTeam collaborationAdaptability
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💰 Salary Range (Kolkata)

₹4L - ₹25L per year (varies by experience and company)

🛠️ Key Skills Required

Relevant domain expertiseCommunicationProblem solvingTeam collaborationAdaptability

❓ Frequently Asked Questions

What is the average salary for Customer Support Executive in Kolkata in 2026?

Customer Support Executive salaries in Kolkata range from ₹2L-₹3.5L for entry-level to ₹8L-₹15L for senior professionals in 2026. Companies in Salt Lake Sector V, New Town, Park Street typically offer competitive packages. Holding certifications like HDI Customer Service Representative can boost your salary by 15-30%.

What skills are most in-demand for Customer Support Executive in Kolkata?

The top skills employers in Kolkata look for in Customer Support Executives include: CRM Software (Zendesk/Freshdesk/Salesforce), Verbal & Written Communication, Conflict Resolution, Active Listening, Ticket Management. Additionally, familiarity with tools like Zendesk, Freshdesk, Salesforce Service Cloud gives you a competitive edge.

Which companies in Kolkata are hiring Customer Support Executives?

Major employers for Customer Support Executives in Kolkata include Concentrix, Genpact, WNS, Teleperformance, Infosys BPM. Check their career pages and job boards like LinkedIn, Naukri, and Indeed for the latest openings.

How do I prepare for a Customer Support Executive interview in Kolkata?

Focus on: How do you handle an angry customer?; Tell me about a time you went above and beyond for a customer.. Practice with ResumeGyani's AI Mock Interview tool. Use the STAR method for behavioral questions and be ready with examples that showcase your CRM Software (Zendesk/Freshdesk/Salesforce) and Verbal & Written Communication expertise.

Is Kolkata a good city for Customer Support Executive careers?

Yes! Kolkata (the cultural and IT hub) has a strong job market for Customer Support Executives. Key hiring hubs include Salt Lake Sector V, New Town, Park Street. The cost of living is relatively moderate compared to metros like Mumbai and Bangalore.

Resources for Customer Support Executive applicants in Kolkata

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