1. Introduction
At ResumeGyani Enterprise, we are committed to protecting your privacy and the privacy of your clients. This Privacy Policy explains how we collect, use, store, and protect information when you use our enterprise resume building platform.
2. Information We Collect
2.1 Business Account Information
- Business name and contact details
- Business type and industry
- Billing and payment information
- Account administrator details
- Monthly volume and usage requirements
2.2 Client Data You Process
- Personal information entered into resume templates
- Professional experience and education details
- Skills, certifications, and achievements
- Contact information and references
- Uploaded documents and profile photos
2.3 Technical Information
- IP addresses and device information
- Browser type and version
- Usage patterns and feature interactions
- Log files and error reports
- Performance and analytics data
3. How We Use Information
3.1 Service Provision
- Provide resume building and template services
- Process payments and manage subscriptions
- Deliver customer support and technical assistance
- Maintain and improve platform functionality
3.2 Business Operations
- Account management and billing
- Usage monitoring and limit enforcement
- Security monitoring and fraud prevention
- Compliance with legal obligations
3.3 Service Improvement
- Analyze usage patterns to enhance features
- Develop new templates and tools
- Improve AI and automation capabilities
- Conduct research and development
4. Data Storage and Security
4.1 Security Measures
- Encryption: All data is encrypted in transit and at rest
- Access Controls: Role-based access with multi-factor authentication
- Regular Audits: Security assessments and vulnerability testing
- Secure Infrastructure: Industry-standard cloud security practices
4.2 Data Location
Your data is primarily stored in secure data centers located in India. We may use additional locations for backup and disaster recovery purposes.
4.3 Data Retention
- Account Data: Retained while your account is active
- Client Resumes: Stored according to your retention settings
- Billing Records: Kept for 7 years for tax and legal compliance
- Technical Logs: Retained for 90 days for security monitoring
5. Data Sharing and Disclosure
5.1 We Do Not Sell Your Data
We never sell, rent, or trade your business information or client data to third parties for marketing or commercial purposes.
5.2 Limited Sharing Scenarios
- Service Providers: Trusted vendors who help us operate our platform
- Legal Compliance: When required by law or legal process
- Business Transfers: In case of merger, acquisition, or sale
- Security Threats: To protect against fraud or security breaches
6. Your Rights and Controls
6.1 Access and Portability
- Access your account data and client information
- Export data in standard formats
- Request copies of processed information
6.2 Correction and Deletion
- Update or correct inaccurate information
- Delete client profiles and resume data
- Request account closure and data deletion
6.3 Privacy Controls
- Configure data retention settings
- Manage user access permissions
- Control notification preferences
7. Client Data Responsibilities
7.1 Your Obligations
As an enterprise user, you are responsible for:
- Obtaining necessary consents from your clients
- Ensuring accuracy of information entered
- Complying with applicable privacy laws
- Managing access to client data within your organization
7.2 Data Processing Agreement
When processing personal data of your clients, we act as a data processor under your instructions. A separate Data Processing Agreement (DPA) is available for enterprise customers.
8. International Data Transfers
If you access our services from outside India, your data may be transferred to and processed in India. We ensure appropriate safeguards are in place for such transfers.
9. Cookies and Tracking
9.1 Essential Cookies
- Authentication and session management
- Security and fraud prevention
- Platform functionality and preferences
9.2 Analytics Cookies
- Usage statistics and performance monitoring
- Feature adoption and user experience analysis
- Error tracking and debugging
10. Third-Party Integrations
Our platform may integrate with third-party services for payments, analytics, and customer support. These integrations are governed by their respective privacy policies.
11. Data Breach Notification
In the unlikely event of a data breach affecting your information, we will:
- Notify you within 72 hours of discovery
- Provide details about the nature and scope of the breach
- Explain the steps we're taking to address the issue
- Offer guidance on protective measures you can take
12. Children's Privacy
Our enterprise services are not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children.
13. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated via email and posted on our website.
14. Contact Information
For privacy-related questions or concerns, contact our Data Protection Officer:
- Email: privacy@resumegyani.com
- Enterprise Support: support@resumegyani.com
- Phone: +91 97302 38402
- Address: Bangalore, Choodasandra 560035
15. California Consumer Privacy Act (CCPA) Compliance
For California residents, we provide additional rights under the California Consumer Privacy Act (CCPA):
- Right to Know: You have the right to know what personal information we collect and how we use it
- Right to Delete: You have the right to request deletion of your personal information
- Right to Opt-Out: You have the right to opt-out of the sale of your personal information
- Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights
- Right to Data Portability: You have the right to receive your personal information in a portable format
15.1 Categories of Personal Information We Collect
- Identifiers: Business name, contact person, email, phone, IP address
- Commercial Information: Subscription details, billing information, usage data
- Professional Information: Client data processed through our platform
- Internet Activity: Platform usage, feature interactions, log data
15.2 How to Exercise Your CCPA Rights
To exercise your CCPA rights, contact us at:
- Email: privacy@resumegyani.com
- Phone: +91 97302 38402
- Privacy Dashboard: Access your privacy controls
16. Compliance
We comply with applicable data protection laws including the Information Technology Act, 2000, the Personal Data Protection Bill, GDPR principles, and the California Consumer Privacy Act (CCPA) where applicable.