1. Overview
At ResumeGyani Enterprise, we provide a free trial period for you to evaluate our platform. This Refund Policy outlines our no-refund policy after subscription and the circumstances under which exceptions may be considered.
Important Policy
ResumeGyani Enterprise offers a 5-resume free trial. Once you subscribe to any paid plan, no refunds are provided. Please use the free trial to ensure the platform meets your needs.
2. Refund Eligibility Criteria
2.1 Free Trial Period
- • 5-resume free trial for new enterprise accounts
- • Full access to platform features during trial
- • Test client management and template systems
- • No payment required for trial period
2.2 Technical Service Failures
- • Platform unavailability for more than 48 consecutive hours
- • Critical features not functioning as advertised
- • Data loss due to system failures on our end
- • Billing errors or duplicate charges
2.3 No Refund Scenarios
- • Any paid subscription after the free trial period
- • Change of business requirements or strategy
- • Lack of usage or adoption within your organization
- • Services already consumed (resumes created, templates downloaded)
- • Dissatisfaction with features (use free trial to evaluate)
- • Violation of terms of service leading to account suspension
3. Refund Request Process
3.1 Initial Requirements
To request a refund, you must:
- Submit the request within 30 days of the billing date
- Provide detailed explanation of the issue
- Allow our support team to attempt resolution first
- Provide access for technical investigation if needed
3.2 Documentation Required
- Account information and billing details
- Specific description of service issues
- Screenshots or evidence of problems encountered
- Communication history with our support team
- Business impact assessment (for technical failures)
3.3 Review Timeline
- Acknowledgment: Within 24 hours of request
- Initial Review: 3-5 business days
- Technical Investigation: 5-10 business days (if required)
- Final Decision: Within 15 business days
- Refund Processing: 5-7 business days after approval
4. Types of Refunds
4.1 Full Refunds
Complete refund of the current billing period, typically granted for:
- Major platform outages or technical failures
- Billing errors or unauthorized charges
- Service not delivered as promised
4.2 Partial Refunds
Prorated refund based on unused service period, considered for:
- Mid-cycle cancellations due to service issues
- Downgrade requests with valid technical reasons
- Partial service outages affecting business operations
4.3 Service Credits
Account credits for future billing cycles, offered for:
- Minor service disruptions
- Template or feature quality issues
- Support response delays
5. Refund Methods
Approved refunds will be processed using the original payment method:
- Credit/Debit Cards: 5-7 business days
- Bank Transfers: 3-5 business days
- Digital Wallets: 1-3 business days
- Net Banking: 3-5 business days
6. Alternative Resolutions
Before considering refunds, we may offer:
- Technical Support: Dedicated assistance to resolve issues
- Account Migration: Moving to a more suitable plan
- Custom Solutions: Tailored features for your specific needs
- Extended Trial: Additional time to evaluate the platform
7. Contact Information
To request a refund or discuss service issues:
Enterprise Support Team
Email Support
support@resumegyani.comPhone Support
+91 97302 38402Billing Inquiries
support@resumegyani.comBusiness Hours
Mon-Fri, 9 AM - 6 PM IST8. Dispute Resolution
If you're not satisfied with our refund decision, you may escalate the matter to our senior management team. All disputes will be handled according to the dispute resolution process outlined in our Terms of Service.
9. Policy Updates
This Refund Policy may be updated periodically. Significant changes will be communicated to enterprise customers via email and posted on our website with at least 30 days notice.